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Posts: 1
Registered: ‎11-14-2020

Insignia 43" goes to sleep after 15 min

I have an insignia 43" fire edition that goes to sleep after 15 minutes. I have gone through every setting, have adjusted sleep timer, there is no "off" under sleep timer. Adjusted screen saver option to "never" turn on. I am using it as a menu for my food truck so I use a usb .jpeg. Is there a setting that is making it think it's been idle for 15 minutes? Can't find that setting if so. 

Posts: 18,388
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Registered: ‎09-29-2008

Re: Insignia 43" goes to sleep after 15 min

Welcome to our community, sashlio16.

 

It sounds like you've been very thorough in your troubleshooting. Since these steps didn't net success, I recommend contacting Insignia Support at (877) 467-4289 for further assistance with your TV.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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