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Posts: 3
Registered: ‎12-07-2019

Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

Hello

 

 

I bought this TV about 3 years ago. From last couple months, The volume on the TV goes up and down and get muted by its own. The problem get worst now, It is changing chnnels itself and changing to antenaa mode and some times turning off TV itself.

 

Solutions will be appreciated.

 

Thanks,

 

Mitul.

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Posts: 7,071
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Registered: ‎12-23-2016

Re: Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

Hello, Mitul,

 

Welcome to the Insignia community. That certainly sounds like a frustrating way to try to watch television.

 

Can you try to take the batteries out of your remote to see if it is the remote causing this? If these things stop happening with the remote not working, you'll just need to replace that.

 

If that doesn't help, please get back to me with the model number of the television. I'll see if we can do any additional troubleshooting once I have that.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎12-07-2019

Re: Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

It is not working.
Model number is NS-40DR420CA16
My 9 month old daughter is mainly watching cartoons on youtube. Now she is without TV for about a 2 months.
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Posts: 7,071
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

Hi, mitul_1979,

 

Thanks for following up with me on this. 

 

Since that television is still having issues, please call Insignia support at (877) 467-4289. We can work with you to see if we can troubleshoot this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎12-07-2019

Re: Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

I did call the number you gave me. The person does not know the troubleshooting at all. I know its hard to solve on the phone, but he is simply not able to give a solution. I asked him if he is new, please give it to someone else, and he simply hang up the call. Waiting to get call back.

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Posts: 7,071
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Insignia - 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV Roku TV

Hi,mitul_1979,

 

If we can't help over the phone your next step will be to bring the TV in to your local Geek Squad to have it checked out hands on. You can set up a reservation here

 

An Agent will give you a free consultation and check the TV out to see what your best next steps are.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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