04-01-2018 11:42 AM
04-02-2018 02:34 PM
Unplugging your TV prior to turning it on doesn’t sound fun. Thank you for joining the Best Buy Support Online Forum Community regarding your Insignia TV that’s experiencing this issue. I’d be happy to see how I can help you moving forward.
By unplugging your TV you’re power cycling it which is like clearing the cache and cookies from your computer/laptop. Can you please share which model number of TV you have? I’d be happy to double check for any firmware updates. Since you’re connecting internet to your TV may be ROKU enabled TV, and they currently rolled out an upgrade as well to Roku OS version 8.0. I look forward to you reply!
09-02-2018 07:34 AM
09-02-2018 07:41 AM
09-02-2018 02:58 PM
09-03-2018 11:09 AM
Thanks for sharing that you’re having a similar issue as Sheldonrrs. I’d be a bit frustrated too if I had to unplug my TV every time to use it. I appreciate the time you’ve both taken to share what troubleshooting steps you’ve taken.
At this time I recommend if you had purchased your TVs within the last year to visit your local Best Buy to discuss your concerns under the manufacturer’s warranty. You can make an appointment with Best Buy’s Geek Squad here.
09-03-2018 10:05 PM
I don't know if this will help you but I went into the router settings (usually found under manage router, you can find this using your phone when you turn on the wifi on the phone and connect to the network you're using to connect the tv to) and found the MAC address for the TV on the blocked list. I unblocked it and the tv is now connecting normally. Hope this helps.
09-06-2018 02:59 PM
Don't know if you saw my previous post but I also wanted to recommend the hard reset by pushing the reset button on the back of the tv. This is located in the HDMI plug in area and needs to be done with the tv on. You will have to go thru the set up process again but I think this might have also helped with my issues.
Hope it helps,