07-29-2020 05:37 AM
08-01-2020 11:05 AM
Welcome to our community, Afelipe.
Given what you've described and that power-cycling your TV did not resolve the issue, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
I regret I do not have better news or another option for you. Please know I am grateful you wrote to us with your concern.