Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎07-29-2020

Insignia™ - 32” Class – LED - 720p – Smart - HDTV – Fire TV Edition Black screen

Bought tv a couple of months ago & it’s been working fine. I just turned it on w/the remote & all I’m getting is a black screen. I’ve unplugged the power cord from wall and unit & plugged them back in & I’m still getting a black screen.
How do I fix this?
Highlighted
Posts: 18,067
Topics: 2,978
Kudos: 647
Solutions: 488
Registered: ‎09-29-2008

Re: Insignia™ - 32” Class – LED - 720p – Smart - HDTV – Fire TV Edition Black screen

Welcome to our community, Afelipe.

 

Given what you've described and that power-cycling your TV did not resolve the issue, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." 

 

I regret I do not have better news or another option for you. Please know I am grateful you wrote to us with your concern.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!