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New Member
Posts: 2
Registered: ‎12-31-2022

Insignia 24" Port Scanning Blocked by Endpoint Protection

The endpoint protection on my PC stops the new WiFi Insignia 24" TV from port scanning it. Why is the TV port scanning devices on my network? Is this a compromised Insignia device? How do you remove port scanning software from a TV?

Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Insignia 24" Port Scanning Blocked by Endpoint Protection

Hi, mlenco,

 

Thank you for joining the Forums, and for connecting with us here.

 

I'd be happy to see how I can assist here. To begin, please send me a private message with your full name, phone number, and email address.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
New Member
Posts: 2
Registered: ‎12-31-2022

Re: Insignia 24" Port Scanning Blocked by Endpoint Protection

No, reply here. You don’t need my information.
Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Insignia 24" Port Scanning Blocked by Endpoint Protection

Typically, this is something you can turn off through the settings. If you do not see it listed in the settings to turn off device scanning, I recommend reaching out to a Geek Squad Agent by calling (800) GEEK SQUAD, or (800) 433-5778. They should be able to walk you through turning this setting off.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support