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Registered: ‎04-09-2020

Insginia 39" firestick tv remote will only turn my TV please help

My insignia 39 in firefox tv remote will only turn my tv on and off. None of the other buttons are working some one please help me I've changed the batteries well doing what's recommended. I'm lost
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Registered: ‎12-23-2016

Re: Insginia 39" firestick tv remote will only turn my TV please help

Hi, Ryandub023,

 

Welcome to our community, and thanks for reaching out. I'ms orry to hear your remote stopped working.

 

My best advice is to pick up a new remote here. Alternatively, resetting the television to factory settings may help. Can you share the model number on the TV? I'll see if we can get you instructions on how to do that.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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