Televisions & Home Theater Accessories

[mtadh]

Please help! I've had out of sync issues with this TV. I thought it was my soundbar so the Vizio I have is my replacement. I've tried all of the audio outputs and am currently using the HDMI output to be able to use my TV remote to control the volume with my TV remote. I've tried clearing the cache, removing unused apps, and a factory reset. I experience out of sync issues in Amazon Video, Hulu, Youtube, and Netflix. I'd appreciate any help

[Andy-BBY Social Media Specialist]

Hello there, mtadh,

Welcome to our community!

Audio being out of sync can be annoying. Try the steps below and if not resolved, connect with Insignia for support at (877) 467-4289.

1. Go to Settings on your Fire TV.
2. Select Display and Sounds.
3. Select Audio.
4. Select AV Sync Tuning. When audio and video are in sync, every bounce of the on-screen ball happens at the same time as a flash and a click tone.
5. Make adjustments:
   1. Use the right and left buttons on your Fire TV remote. Move to the right if the click tone happens before the flash. Move to the left if the click tone happens after the flash.
   2. Press the Select button on your remote to apply the changes.
   3. Check if the ball, click tone, and flash sync up, and make adjustments as needed.

All the best!

[mtadh]

Thank you for replying. My tv does not have AV Sync Tuning though. I'll try contacting Insignia.

[Andy-BBY Social Media Specialist]

I appreciate the update.

Take care!

[mtadh]

I contacted Insignia support. Since I was out of warranty, they suggested that I contact a repair center. I decided to get rid of my Insignia and buy a different brand.