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Posts: 1
Registered: ‎03-20-2020

INSIGNIA FIRE TV REMOTE

I have about 4 Amazon Fire remotes plus the remote that came with the tv. I have been unable to connect any remote and have been using the fire tv app on my phone which is extremely frustrating. I have spoken with Amazon many times and no go. They are usually very good at troubleshooting. Short of reseting the tv what can I do to get any remote to synch. I may need to speak to a support tech. Where do I start?

Posts: 7,189
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Registered: ‎12-23-2016

Re: INSIGNIA FIRE TV REMOTE

Hello, SCREENPLAYA,

Thanks for joining our community. Having to use an app on your phone isn't nearly as convenient as using an actual remote for your television.

At this juncture, I believe that resetting the television is likely your best course of action. If you don’t want to give that a try, please call Insignia support at (877) 467-4289 to see if any other troubleshooting is available.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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