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Posts: 4
Registered: ‎06-13-2021

Horizontal line on 43dr620na18 - jumpy screen below it

On a 43dr620na18 Roku unit... when turning on the TV, there's a horizontal line through the word 'Search' on the main screen. Below that line, the screen is jumpy, going back and forth between ghosted images of everything below the horizontal line. I'm trying to figure out if that's an issue with the screen or with one of the control boards. 

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New Member
Posts: 4
Registered: ‎06-13-2021

Re: Horizontal line on 43dr620na18 - jumpy screen below it

<p>I have a picture of what it looks like but am apparently unable to post it...</p>
Posts: 88
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Registered: ‎11-29-2016

Re: Horizontal line on 43dr620na18 - jumpy screen below it

[ Edited ]

Hello, SVJeff,

 

Thanks for joining our community. 

 

You may wish to perform a factory reset to see if the issue persists. Go to Settings > System > Advanced system settings >Factory reset. 

 

For additional support, contact Insignia at (877) 467-4289.

 

All the best!

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-13-2021

Re: Horizontal line on 43dr620na18 - jumpy screen below it

I reset everything and did a software upgrade. It still has the same issue. I'm trying to find out how to do a firmware upgrade but the Insignia page for this model only shows downloadable manuals, no software or firmware. Do you have any firmware info?

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Registered: ‎11-29-2016

Re: Horizontal line on 43dr620na18 - jumpy screen below it

Thanks for checking back. You may wish to follow up with Insignia for further assistance. 

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-13-2021

Re: Horizontal line on 43dr620na18 - jumpy screen below it

I was hoping that wouldn't be the case.  In looking for a solution, I've seen way too many posts where Best Buy says talk to Insignia and Insignia says talk to Best Buy. Since you guys are pretty responsive on here, I was hoping you would be able to point me to the firmware file.

Posts: 88
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Kudos: 8
Solutions: 2
Registered: ‎11-29-2016

Re: Horizontal line on 43dr620na18 - jumpy screen below it

Our team only provides basic troubleshooting. The TV is discontinued so it's possible no firmware support is available or that may not be the fix for the issue. However, reaching out to the correct support team in this matter will help confirm this. 

 

 

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!