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Posts: 1
Registered: ‎08-21-2018

Have picture but no sound

Just purchased Insignia 720P 32" tv a few days ago. Got everything connected (including sound bar) and working fine. Up until last night, both picture and sound worked fine. When I turned on TV this morning, I have picture but no sound. All is still hooked up properly and nothing muted. I checked settings and all audio OK. I am using only free tv antenna, so I am not hooked up to cable box. I have tried several antenna stations and other channels, and still no sound. Can anyone help me? Thanks!  

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Registered: ‎08-08-2017

Re: Have picture but no sound

Hello, bal, and welcome to the forum.


Congratulations on the purchase of your new TV! Since it sounds like you just purchased this new TV a few days ago, you may still qualify for an exchange under our Return & Exchange Promise. If you'd like to try some simple troubleshooting steps first, though, I'd be happy to help. Please reply with your TV's model number so I can try to assist.


Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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