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Posts: 1
Registered: ‎11-24-2018

HDCP Issue on Insignia NS-22D420NA18

I purchased a new Insignia NS-22D420NA18 (Rev A) just six months ago. I have just tried to attach my computer (a 2018 MacBook Air) via HDMI cable so that I can watch iTunes movies and TV shows on the Insignia. However, when I tried to watch anything I've purchased on iTunes, I get an error message saying: 


"This movie can be played only on displays that support HDCP"


I've tried updating all of my Macbook Air software, reinstalling the HDMI Display Link connector, contacting Display Link support, unplugging and plugging in the HDMI connector, swapping out to a different HDMI cable, and powering down my television and rebooting it. 


Please note: I do not have another computer to try this on; nor do I have another television, so I can't use that method for troubleshooting. 

It seems to me that this is likely an issue with the Insignia television. Can any Insignia support staff advise on how to fix? 


Thank you!


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Registered: ‎09-29-2008

Re: HDCP Issue on Insignia NS-22D420NA18

Hello Brooke,


Welcome to our community.


It sounds like you've been very thorough in your troubleshooting. At this point, I would recommend contacting Insignia Support at 877-467-4289 for assistance troubleshooting in real time.


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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