05-08-2020 04:26 PM
05-09-2020 12:14 PM
I would suggest you restart your TV, as this may cure the problem. Today's flat-screen TVs are like computers (in fact, they do use dedicated computer systems) and can often freeze or refuse to start altogether for no apparent reason. A simple reboot often restores the set to proper operation.
I hope this will help.
Very pleased and satisfied Insignia HDTV owner (I own two Insignia TVs) since 2011
I am not a Best Buy employee.
5month old 42 " insignia fire stick edition TV is selecting apps on it's own...I'm watching a show and switches to another app by itself. Now it doesn't stay on the home page for more than a second ...any suggestions ? Reboot TV? Thanks all
05-10-2020 11:55 AM
Thanks for joining our community, and for reaching out. A TV that keeps switching apps is super annoying. Jeff's post above may be able to help you troubleshoot this issue. Thank you for the suggestion, Jeff!
If a power cycle doesn’t work, try unplugging the TV from the wall for 10 minutes. That may help. If that doesn’t work, the next step will be to do a factory reset on the TV.
If that also fails, please call Insignia support (877) 467-4289. They’ll be your best resource for additional support.
05-10-2020 01:38 PM
05-13-2020 10:43 AM
I am glad to hear your TV now works as normal. Today's HDTVs can go crazy for any reason, such as power outages (even very short ones can foul things up) or even for no reason at all (!), but when they work as intended, they are great.
I have two Insignia TVs, one 19", the other 32", that have worked wonderfully for me from the time I bought them (ten and just about two years ago, located in my bedroom and living room, respectively). I bought an RCA universal remote some time ago so I could use just one remote for the TV, DVD player and Roku device; it works just as it should, and continues to do so to this day. The remote that is supplied with all Roku devices is good and can do more than some people might think, but the special functions are hidden, being accessible only by certain keypress sequences. This is why I suggest using a universal remote with these sets if you have a home entertainment system such as mine, with several devices. The standard Roku remote can control some of the TV's basic functions, such as power on/off (the newer Rokus have remotes which can control volume and switch the TV on and off, as well as controlling the device itself), but that's all since it is not a universal remote; the same goes for the remote supplied with Insignia televisions, that is, the supplied remote will operate your TV as far as power switching, volume up/down and mute, channel selection including up and down scanning, etc. goes, but, like the Roku remote, it is not a universal remote. If you are looking for a remote that can control just about everything in your home theater system, I would suggest an RCA or any other brand of universal remote, including the Logitech Harmony series. The latter is not cheap and I've never had one, but from what I have read about them, they will control most brands of TVs, DVD players, etc., effectively replacing the supplied remote.
Good luck, and again, I am glad your TV now works as intended. There is a lot of great programming on TV these days, especially if you have cable, but it is no fun trying to get your TV to work right if it acts up for any reason.
Very satisfied Insignia HDTV owner since 2010