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New Member
Posts: 1
Registered: ‎12-02-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

I have been having the same issue since September. This is present with Netflix Ultra HD Titles, Prime Video and Disney+. Only happens with UltraHD and HDR titles. 

I have been reading other forums which have talked about an update being released to fix the issue. This was projected for the next couple weeks! Linked below for reference.

 

Hopefully this will solve the problem for us all! 

 

https://www.amazonforum.com/forums/devices/fire-tv/520551-insignia-43-firetv-edition-hdr-xbox-one-x-...

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Member
Posts: 12
Registered: ‎12-01-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

Thank you for the update!

I am tempted to take mine back to the store, as I only got it 2 weeks ago.

This issue is ridiculous.  Great TV other than this but this is unacceptable.

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New Member
Posts: 5
Registered: ‎12-03-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

Hi. I am having the exact same problem with an Insignia 43" 4K UHD HDR LED Smart TV (NS-43DF710CA19) - Fire TV Edition. It is super annoying. Have you had any luck with a solution?

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Member
Posts: 12
Registered: ‎12-01-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

No. Insignia tech support has a acknowledged that the issue is a software problem and that there will be a fix for it, but there is no timeline.
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New Member
Posts: 5
Registered: ‎12-03-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

Understood. Thanks.

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Member
Posts: 12
Registered: ‎12-01-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

Took mine back, upgraded to an LG
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New Member
Posts: 5
Registered: ‎12-03-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

May I ask which LG you purchased?

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Member
Posts: 12
Registered: ‎12-01-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

LG 43UM7300.
Really really nice TV. Awesome upgrade for the price. Attached a 4k Firestick to it, and the native LG remote controls the Firestick!
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New Member
Posts: 1
Registered: ‎12-03-2019

Insignia 43” fire tv 4k display issues

My insignia 43” 4k fire tv is having issues displaying in 4k, on amazon video, netflix and disney+ all 4k video is super dark and on my xbox which was set to display in 4k, no longer displays anything at all.
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New Member
Posts: 5
Registered: ‎12-03-2019

Re: Dark screen isssue with Insignia Smart TV with Netflix and Prime

Excellent. Thanks. I'll check it out.