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Posts: 3
Registered: ‎01-21-2020
Accepted Solution

Dark off coloring of screen on insignia 55” 4K

My insignia television screen is suddenly very dark and the colors are hues look like when I put night mode on my cellphone with dark orange lettering and hard to see images.
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Posts: 7,184
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Registered: ‎12-23-2016

Re: Dark off coloring of screen on insignia 55” 4K

Hi, Unseemlyhero,

 

Welcome to our community, and thanks for your question.

 

Does this happen regardless of your video source, or does it happen no matter what you are watching? Please try viewing from different sources, and let me know if the display changes at all between them.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Registered: ‎01-21-2020

Re: Dark off coloring of screen on insignia 55” 4K

It happens on the base Roku screen as well as in apps and the hdmi source.
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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Dark off coloring of screen on insignia 55” 4K

Hi, Unseemlyhero,

 

In that case, we'll want to try a factory reset to see if that helps. Can you give me the model number so I can find the instructions to do that for you?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Registered: ‎01-21-2020

Re: Dark off coloring of screen on insignia 55” 4K

It was working fine later that evening. I’m not sure what happened.
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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Dark off coloring of screen on insignia 55” 4K

Hi, Unseemlyhero,

 

That's awesome news. If this pops back up, please don't hesitate tor each back out with the model number and I'll do my best to help out.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!