Add Product

Search Results:

Reply
Anonymous
Posts: 0

Constant rebooting when scanning for channels with cable

Hello,

 

I just purchased an Insignia firetv.  Every time I try to scan the antenna option for cable channels, it finds 4 channels, gets to 1% and reboots.  The TV is not out of the box for 1 hour yet!

 

I would appreciate any assistance.

 

Thanks in advance.

Posts: 1,234
Topics: 54
Kudos: 259
Solutions: 140
Registered: ‎01-13-2015

Re: Constant rebooting when scanning for channels with cable

Hey there,

 

What's the model number of your TV?  Is the firmware up to date?  If not, try updating that and/or performing a factory reset to see if that fixes the problem.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Anonymous
Posts: 0

Re: Constant rebooting when scanning for channels with cable

Thanks for the reply. How do you do factory reset?
Posts: 1,234
Topics: 54
Kudos: 259
Solutions: 140
Registered: ‎01-13-2015

Re: Constant rebooting when scanning for channels with cable

Take a peek at your receipt or the back of your TV, or pull up the model number on-screen, and post it here.  Then we can help find the steps to perform a factory reset.  Alternatively, you can search the model number on the Insignia™ website and review the user manual.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!