10-10-2019 08:59 AM
I have an Insignia tv mode59A11 and I can't connect it to the internet. I have multiple devices connected via WiFi and I've even gone so far as to connect the tv using ethernet. I'm in graduate school for cyber-security and I'm well versed in technology. Is there anything I can do before I go through all the effort of hauling this big thing down to Best Buy and wasting money on a simple solution?
10-11-2019 11:44 AM
Welcome to our community! Thank you for reaching out to us about your internet connectivity woes with your Insignia TV. I’d be happy to see what advice I can extend to you.
Can you please double-check your model number? Usually they start with NS or a number representing the size of your TV. Also, can you please share if you’ve power cycled your TV and reset it back to the factory settings?
10-11-2019 01:01 PM
10-11-2019 01:10 PM
Thanks for sharing your model number with us! We sincerely appreciate it. Given the age of your TV it could be a faulty network card; however, getting to the root of the issue may not be cost effective. I’d highly recommend giving our teams at (877) 467-4289 a call. They’d be able to share if there’s any other troubleshooting options available to offer you.
10-11-2019 01:18 PM
10-11-2019 01:31 PM
The number I provided to you is for our Insignia Support team. They’d be best positioned to assist moving forward or share what options would be available to you.
10-11-2019 01:42 PM
10-11-2019 01:51 PM
Insignia would be the best positioned to advise on this matter. The TV was manufactured in 2011 and limited assistance may be provided due to the age of the product. I apologize if you’re receiving conflicting information.
10-11-2019 01:59 PM