Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎02-20-2022

Brand new 3-month-old Insignia 55" FireTV no video flickering colors and black screen audio fine

Brand new TV bought on Black Friday just three months ago started flickering a white, grey, red, green, blue, then black or just black. This started happening two days ago. I unplugged all the cords and replugged them...didn't help. I did a restart...didn't help. I left the TV unplugged from power over night then replugged in today...didn't help. I moved the HDIM cable to a different port....didn't help. I was able to view the TV settings yesterday but today I cant do anything it just fickers all those different colors but can hear the audio from the TV channel.

 

Really dissapoointed since all my other TVs are 15-20 years old (LG and Westinghouse) and I never had any issues. Need troubleshooting assistance.

 

Les

Highlighted
Posts: 85
Topics: 0
Kudos: 17
Solutions: 6
Registered: ‎08-05-2019

Re: Brand new 3-month-old Insignia 55" FireTV no video flickering colors and black screen audio fine

Hey there, LPC33,

 

Thank you for connecting with us here on our Forums. Having issues with your TV display is never ideal, and I too would be looking for some help.

 

I would be happy to take a closer look into this and see what is possible. To start, please send us a private message with your full name, phone number and email.

Jack|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-20-2022

Re: Brand new 3-month-old Insignia 55" FireTV no video flickering colors and black screen audio

I received the response below from a social media specialist who wanted my information just to tell me this. Not to be rude but I figured this out on my own the day I posted my inquiry for possible trouble shooting advise. What is the point of this forum? I guess this is a roundabout way of saying this TV is a lemon:

 

"I appreciate you following up with this information. After taking a closer look into your account, it doesn’t look like you have an active Geek Squad Protection plan for this device. However, this TV should still be under its one year manufacturer warranty.

 

With that said, I recommend reaching out to Insignia support at 877-467-4289. You can also fill out this form here.

 

Jack

Social Media Specialist

Best Buy Corporate"