Televisions & Home Theater Accessories

[Mmwht0909]

My insignia tv screen went black I can hear sounds but just can see nothing unless I shine a light on it

[Sam15 Regular Contributor]

Hi there! A few questions for you.

• What's the model number of your Insignia™ TV?
• Have you tried to power cycle the TV by leaving it unplugged and letting it rest for a while?
• Does the dim screen appear only on certain inputs or at all times?

[Mmwht0909]

NS-32DR310NA17
Yes I have and I let it sit for a few days and I tried to reset it

[Mmwht0909]

And no it just went black in the middle of a show I was watching

[Sam15 Regular Contributor · Accepted solution]

That's strange it just stopped working out of nowhere. Do you happen to have a Geek Squad Protection (GSP) plan for the TV? If so, I'd recommend calling 1-800-GEEK-SQUAD to set up a repair appointment. If not, your next step would likely be to contact Insignia™ Support at (877) 467-4289 to explore further options since this TV seems to have been discontinued.