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Posts: 1
Registered: ‎12-04-2018

Auto Channel Scan

I have a 24" Insignia tv  NA15 - I had to move the tv and after reconnecting the tv, the screen that appears when I turn the tv on is "Please run auto channel search". After I do that, the only buttons I can click on are "previous" or "exit", both of which wipe out the channel search. I cannot click on the "ok enter select" button, which is the only one that will take me to tv operation. When I click on either "previous" or "exit" it takes me back to the "please run auto channel scan".......
how do I resolve this?

Posts: 8,997
Topics: 424
Kudos: 620
Solutions: 395
Registered: ‎09-29-2008

Re: Auto Channel Scan

Hello mazdaman,


Welcome to our community.


I'll be happy to look into this for you if you will please reply with your TV model number. Additionally, what is your signal source (e.g., cable/satellite, antenna, disk player, etc.)?


The more information you can provide about your setup at home, the better the assistance we can offer. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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