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Registered: ‎06-11-2019

Audio Option Screen Comes on every 30 seconds or so...

[ Edited ]

We have an Insignia NS-19D310NA19 LED tv in our kitchen. SN: {removed per forum guidelines}


There is a giant blue audio setup screen that pops up on the TV covering 90% of the screen which wants us to pick sound via speakers or headphones options. Either you select makes the screen go away but it comes right back again. It's driving us crazy. I've triple checked the audio settings and there seems to be no option related to this window popping up over and over again. Please help us!

Posts: 9,241
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Registered: ‎09-29-2008

Re: Audio Option Screen Comes on every 30 seconds or so...




Welcome to our community.


Try this: turn your TV off and remove any device you have connected to the headphone jack of the TV. Power-cycle your TV by unplugging it for several minutes. This should reset the TV hardware.


Additionally, I recommend removing the batteries from your remote control and pressing all of its buttons. Install fresh batteries. While it's unlikely the remote is the culprit, this will serve to reset the remote control hardware.


If you have no device connected to the headphone port or the problem persists, I recommend contacting Insignia Support at (877) 467-4289 directly for further assistance with troubleshooting in real time.


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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