Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎09-27-2019

Amazon Prime display small on Insignia Fire TV

I have an Insignia TV with built-in Fire TV.  When I use Amazon Prime, the screen is very small.   I have tried adjusting the screen via the TV, but each option does not fix this issue.  I do not have this problem with a Firestick.  It doesn't seem that Prime has any controls within it to adjust the screen.  I am out of ideas on how to address?

Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Amazon Prime display small on Insignia Fire TV

Hi, grogers11,

Welcome to our community, and thanks for reaching out. A small picture is never a good experience on a television.You need to be able to see what you're watching.

Do you have the model number of that television? That may help me find you a solution.

Sincerely,
Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎09-27-2019

Re: Amazon Prime display small on Insignia Fire TV

It is an Insignia NS-39DF510NA19 39-inch 1080p Full HD Smart LED TV- Fire TV Edition

Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Amazon Prime display small on Insignia Fire TV

Hi again, grogers11,

 

Thanks for confirming that.

 

I know you said you've tried to adjust the settings, but have you followed the following steps?

 

Press and hold Home until the Quick Settings menu opens. Select Display - Picture Size, then change the setting. If Picture Size is grayed out (not available to select), change the setting for Auto Aspect to Off.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!