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Posts: 1
Registered: ‎08-08-2022

Alexa can not turn on tv

Have a new NS-65DF710NA21. It is set up per on screen dialog. Connected to WIFI and internet. I can see it in my Alexa app but Alexa cannot turn it on. Please help.
Posts: 265
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Registered: ‎11-29-2016

Re: Alexa can not turn on tv

Hey, amdavis5,


Welcome to our Community Forums. 


While you can use Alexa commands to control your Fire TV, not all features are supported. Here is a link to Amazon- more information. 


If you need further assistance, you can always connect with Insignia at


All the best, 



Andy|Social Media Specialist | Best Buy® Corporate
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