Televisions & Home Theater Accessories

[Akellicu]

I bought a 39” insignia fire tv at the very end of Dec 2020. I have not noticed there are multiple lines running through the screen. I contacted Insignia and they said it’s just a software issue-has anyone found this to be true? Anytime I’ve had issues with lines running through a screen it’s been a hardware issue. Just wondering if anyone else is having this issue.

[John-BBY Social Media Specialist]

Welcome to our community, Akellicu.

I'll be happy to look into this for you if you will please reply with your TV model number.
 

I look forward to hearing from you.

[Akellicu]

Hi,
The model number for the tv I have is NS-39DF310NA21

[John-BBY Social Media Specialist]

Akellicu,

Thank you for your message.

Insignia Support would really be the definitive authority regarding your TV.

However, you are welcome to pursue repairs under warranty. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."

I hope this helps. Thank you for writing to us.

[Akellicu]

Best Buy told me to contact Insignia and Insignia told me if an update doesn’t work then it’s Best Buy’s job to fix it.