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New Member
Posts: 3
Registered: ‎03-11-2021

39” Insignia Fire tv with lines through screen

I bought a 39” insignia fire tv at the very end of Dec 2020. I have not noticed there are multiple lines running through the screen. I contacted Insignia and they said it’s just a software issue-has anyone found this to be true? Anytime I’ve had issues with lines running through a screen it’s been a hardware issue. Just wondering if anyone else is having this issue.
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Posts: 18,337
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Registered: ‎09-29-2008

Re: 39” Insignia Fire tv with lines through screen

Welcome to our community, Akellicu.

 

I'll be happy to look into this for you if you will please reply with your TV model number.
 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-11-2021

Re: 39” Insignia Fire tv with lines through screen

Hi,
The model number for the tv I have is NS-39DF310NA21
Posts: 18,337
Topics: 2,995
Kudos: 586
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Registered: ‎09-29-2008

Re: 39” Insignia Fire tv with lines through screen

Akellicu,

 

Thank you for your message.

 

Insignia Support would really be the definitive authority regarding your TV.

 

However, you are welcome to pursue repairs under warranty. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-11-2021

Re: 39” Insignia Fire tv with lines through screen

Best Buy told me to contact Insignia and Insignia told me if an update doesn’t work then it’s Best Buy’s job to fix it.