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Visitor
Posts: 2
Registered: ‎01-16-2015

32" LED TV Headphone Jack only play on left side

My new 32" LED TV only please sound on left side when headphones are connected

Model NS-32D311NA15

 

I have tried multiple sets of headphones.  is there away to adjust the balance on the tv for the headphones

Visitor
Posts: 2
Registered: ‎01-16-2015

Re: 32" LED TV Headphone Jack only play on left side

I seen many posts now about the headphone jack not working proprely is the is common issue with insignia.  I have 2 other insignia TV's in the house and check them both and they are working fine.  Sounds like I need to bring this one back to best buy and get it replaced.  bummer, good thing I kept the box it came in

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: 32" LED TV Headphone Jack only play on left side

Hello eprvt,

Welcome to Community@ Insignia™!

It sounds like the pin for the additional channel is not hitting the correct spot on the headphone plug. If you are fully inserting the plug, there may be a issue with the port, in which case taking the TV into the GS should get it corrected, provided the TV is still under warranty.

Regards,
Jon
Insignia™ Support