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Visitor
Posts: 2
Registered: ‎09-02-2009
Accepted Solution

32" LCD TV (NS-L32Q-10A) - Closed Caption issue

Hey there,

 

The problem I'm having is with the closed caption in Component mode (the component being a Time Warner Cable TV box - it's a Motorola, if that matters at all). It just won't turn off!

 

When I press the CCD button a "forbidden" sign appears, much like this one:

 

<img src="http://www.fotosearch.com/bthumb/CSP/CSP076/k0767656.jpg">

 

The Closed Caption option in the Settings Menu is light gray and cannot be selected.

How do I turn the CC off? Smiley Sad

 

Visitor
Posts: 119
Registered: ‎08-27-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

The CC is almost certainly being sent by the cable box rather than generated by the TV since you are using a component connection.

 

Without knowing the model number of your cable box I can't be certain, but for many Motorola boxes you need to do something like:

 

. With the cable box connected to the TV and both switched on...

. Switch OFF the cable box

. Immediately press the MENU button on the front of the cable box

. Use the cable remote or panel cursor keys to select the CC option and disable it

 

Steve.

 

Visitor
Posts: 2
Registered: ‎09-02-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

Thanks, Steve. I actually googled it a couple of hours ago and found that exact solution on some website and was able to disable (hah!) the CC through the box's menu.

 

Thanks again!

Visitor
Posts: 2
Registered: ‎09-12-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

Ross, can you let me know how you resolved, I can not ge the close caption to turn on
Visitor
Posts: 119
Registered: ‎08-27-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

If you're using a Motorola cable box then try following the instructions in post #2 except enable rather than disable CC in the last step.

 

Steve.

 

Visitor
Posts: 2
Registered: ‎09-12-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

Thanks Steve.  I was actually hoping to control the cc function via the tv rather than through the cable box.  My cable box does not offer the cc function while volume is muted.
Visitor
Posts: 119
Registered: ‎08-27-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

If you're connecting via hdmi or component then I think you're out of luck.

 

Steve.

 

Visitor
Posts: 3
Registered: ‎12-19-2009

Re: 32" LCD TV (NS-L32Q-10A) - Closed Caption issue

The TV when connected to a cable box just acts like a monitor. The 'brain' for functions such as Closed Captioning lies with the cable box. Hence, you will need to control this via the cable set top box!