01-28-2019 04:25 PM
01-30-2019 11:59 AM
Amazon Prime Video is also one of my favorite applications. I’m sorry to hear that you’re having some issues with your new 24” Insignia TV. We’d be happy to see what insight we can shed on this for you.
Can you please clarify how you’re using your TV? Are you using it as monitor or are you using it as a TV? Please note if you’re using it as a monitor you shouldn’t be able to use the internal operating system since your computer hard drive would be the brains of the unit in that situation. Also, you’re welcome to check the back of the TV and it would have the model number on it. We look forward to your reply to see how we can continue to help you troubleshoot this green screen you're getting.