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New Member
Posts: 3
Registered: ‎11-24-2018

24" Insignia Fire TV picture quality issues

[ Edited ]

Hi there,

I've just setup an Insignia 24" Fire TV Edition (NS-24DF310NA19) and the picture doesn't look right. Skin tones are very orange, and it seems super high contrast or something (i.e. see the pictures linked below where there are very harsh transitions from dark to light so the skin just has white areas etc) - sorry not sure how exactly to explain it, but hope the pictures help.

 

{removed per forum guidelines}

 

Any suggestions on what settings to change, or does the TV have an issue?

 

Thanks

Ben

 

 

New Member
Posts: 3
Registered: ‎11-24-2018

Re: 24" Insignia Fire TV picture quality issues

It seems my link to pictures was removed.... Not sure how best to share them then.

 

Anyone with advice from the descriptiong below would be helpful. Otherwise, I'm just going to return this thing since not having much luck playing with settings.

Posts: 6,691
Topics: 125
Kudos: 426
Solutions: 304
Registered: ‎11-30-2015

Re: 24" Insignia Fire TV picture quality issues

Hello, bencbuchanan –

 

Welcome to our community! We apologize for our tardy response, but we’re happy to hear that you choose an Insignia FireTV Edition. 

 

An orange tint to the picture sounds like a setting may have gotten bumped. Have you tried to reset the TV back to factory settings? You should be able do so by following the directions noted below:

 

Press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.

 

This should reset any weird coloration issues due to a picture setting.  We’d recommend looking into an exchange if the issue persists.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-24-2018

Re: 24" Insignia Fire TV picture quality issues

I think I did but will try once more. Thanks for the response!

Posts: 6,691
Topics: 125
Kudos: 426
Solutions: 304
Registered: ‎11-30-2015

Re: 24" Insignia Fire TV picture quality issues

 

bencbuchanan –

 

You’re welcome! Let us know if you have any other questions or concerns about your TV. We’d be happy to see how we might be able to assist. 

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!