Add Product

Search Results:

New Member
Posts: 1
Registered: ‎02-06-2020

tcl tv

the roku keeps cutting out on 65 tcl tv


Posts: 1,020
Topics: 75
Kudos: 124
Solutions: 50
Registered: ‎10-19-2017

Re: tcl tv

Hello, brando1,


Welcome to our Best Buy community forum! 


Having your Roku cut out when you're trying to watch TV doesn't sound fun, but I'm glad you took the time to let us know so we can try to offer support.


First, we want to make sure that your TV is connecting to your internet properly, as that could be why your Roku keeps cutting out. You can check on that by going to "Settings", and click on "Network". Once there, you should be able to view your network status and signal strength. If it's connected and has a good strength, you'd then want to reboot your TV.


However, if it seems there is an issue with the connection, you can check out our helpful article, Connect Your Home Theater Product to the Internet, for tips on what products could help provide a better connection. 


Otherwise, if the connection is good, you can reboot your TV by going to "Settings" and clicking "Restart". 


Let me know if that helps! If not, if you could share your exact model and elaborate on what's happening, I'd be happy to look into this further.





Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!