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Posts: 1
Registered: ‎11-10-2019

recent tv purchase claim

i had just recently purchased a insignia 39" fire tv from my local best buy. due to me having to pay bills, i had to return it. so i got to my local best buy store, and as i stood there, i watched the people take it out of the box and break the screen while doing so. then they tried to place the blame on me saying i broke it when i saw them break it. so now im out almost $200. im needing that money for bills. is there any way possible that i can get my money back?

Posts: 1,362
Topics: 17
Kudos: 38
Solutions: 82
Registered: ‎10-03-2017

Re: recent tv purchase claim

Hello, Nathan,

 

Thanks for reaching out!

 

That is certainly a peculiar situation to be in. I'm very surprised to see the store caused some damaged and then refused to return the TV. I'd love to see how I can help but, full transparency, our options may be limited. Please feel free to shoot over a private message with more details on this concern, along with your full name, email address, and phone number, and I'll gladly see what we can do. 

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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