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New Member
Posts: 3
Registered: ‎11-16-2018

philips blu ray player turns on and off

hello my bdp2285/f7 Philips Blu-ray player turns on and off and the DVD tray pops in and out and I just put new batteries into the remote what do I do any advice?

Posts: 6,111
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Registered: ‎11-30-2015

Re: philips blu ray player turns on and off

 

Welcome to our community! Thanks for posting to us seeking some advice with your Philips Blu-ray player. I understand it doing somethings on its own can be an issue. I would be happy to shed some light on this, and suggestion some troubleshooting for you.

 

Can you please double check that your power cord is securely plugged in to the outlet, and the player? Also, can you please take the batteries out of the remote then on a firm surface roll the remote button side down? This should unstick any buttons that may stuck and solve the root of the issue with the odd things happening with your Blu-ray player.

 

Please let us know if that troubleshooting doesn’t resolve your issue, and we’d be happy to dig into the owner’s manual a bit to see what the manufacturer suggest.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-16-2018

Re: philips blu ray player turns on and off

Didn't work still does it
Posts: 6,111
Topics: 97
Kudos: 373
Solutions: 283
Registered: ‎11-30-2015

Re: philips blu ray player turns on and off

Hello, browncoatcori –

 

Thanks for letting us know doing those two troubleshooting steps didn’t help you. I understand how frustrating this can be.

 

I took a peek into the manual, and the only other option available for troubleshooting that was recommend was to power cycle the whole unit. You can do this by unplugging unit from power and the TV. Then you’d reconnect to power first then the TV after a few minutes. If this doesn’t resolve the issues present I recommend giving Philips a call at (866) 310-0744. They’d be happy to see how they can help you troubleshoot, and offer additional assistance if you’re still under warranty with them.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-16-2018

Re: philips blu ray player turns on and off

It's not under warranty and I've had it unplugged and disconnected since I got it from a friend at first it wouldn't open the tray now it does this I think I might have to chuck it and get a new one
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Posts: 6,111
Topics: 97
Kudos: 373
Solutions: 283
Registered: ‎11-30-2015

Re: philips blu ray player turns on and off

 

Hello, browncoatcori –

 

Philips may be able to offer different troubleshooting suggestions for this particular player. Additionally, they’d be able to determine if it’s faulty unit even if you’re outside of your warranty period with them.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!