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New Member
Posts: 2
Registered: ‎02-14-2022

no sound on brand new tv

I just bought a 32in insignia fire tv and it has no sound. Spreakers are turned on and I have no devices hooked up to it. Im using wifi which is working and when I play a tv or movie from amazon there is no sound at all. I just took it out of the box and it has never had any sound. Nor sure what to do. I even factory reset everything twice and still nothing.

New Member
Posts: 2
Registered: ‎02-12-2022

Re: no sound on brand new tv

You have a new TV that isn't working, and you don't know what to do?

 

TAKE IT BACK!!

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Posts: 76
Topics: 6
Kudos: 17
Solutions: 6
Registered: ‎11-08-2021

Re: no sound on brand new tv

Hey, Lucas2020!

 

Thank you for reaching out here on the Community Forums about your television.  I understand how having a new television not working can be frustrating.  Were you able to get this resolved?  If not, I would be happy to look and see how I can help assist.

 

Thanks, 

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎02-14-2022

Re: no sound on brand new tv

I have an appt with bet buy for them to fix it on saturday. Thanks
Posts: 76
Topics: 6
Kudos: 17
Solutions: 6
Registered: ‎11-08-2021

Re: no sound on brand new tv

Not a problem!

Please feel free to reach out with any questions you may have along the way!

 

Thanks, 

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!