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Posts: 7
Registered: ‎12-01-2019

no sound from Sony Soundbar


Sony TV = Sony XBR-75X800G

Both purchase 11/28/2019..


Sound bar connect with ARC. It was working perfectly fine till now..there is no sound...checked all connnection couple of times, make sure TV audio output external...put into HDMI in TV... no luck...

Posts: 1,020
Topics: 75
Kudos: 124
Solutions: 50
Registered: ‎10-19-2017

Re: no sound from Sony Soundbar

Hello, usarif,


Welcome to our Best Buy forum community!  As someone who loves to unwind by watching TV, I can understand what a disruption it would be to your day-to-day life to suddenly have the soundbar stop connecting to your TV. That's not the experience we want for you, but I'm grateful you took the time to reach out for support


I'm glad to hear that you thought to check the connections, as otherwise, that was going to be my first suggestion. That said, it makes me sad that you're still not sure as to why your soundbar is no longer connecting to your TV as intended. Have you tried disconnecting the AC power cord from the wall outlet, and then reconnecting it after a few minutes? That usually will do the trick when that model of soundbar is not powering up with the TV.


If there is still no sound coming from the soundbar after giving that a try, I recommend checking out our Home Theater Troubleshooting Guide, for other great troubleshooting tips.



Elle|Social Media Specialist | Best Buy® Corporate
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Best Buy Employee
Posts: 2,431
Registered: ‎01-09-2015

Re: no sound from Sony Soundbar

Want to know how to ensure constant struggles with audio? Use ARC. It’s just not dependable. If possible route all of your sources to the sound at the out to the tv. I’d recommend a streaming box like Roke or AppleTV instead of built in apps. If you are forced to used built in apps or the tuner in your tv for audio, run a separate optical cable if you can. Eliminate the problems at the source.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***