TV & Home Theater

[bill7777]

I have a Sony Bravia X900F 65” 4K HDR Ultra HD TV and a Sony HTST5000 7.12 channel Dolby Atmos sound system. Recently the soundbar has stopped providing audio for the TV. The TV and Soundbar are connected through the ARC HDMI connections. Audio works from the TV when speakers are set on TV, but when switching to audio system, the sound goes out. The soundbar works fine with input from Sony DVD player via HDMI. I checked the manual and confirmed the TV and soundbar should be connected via the ARC connections. I changed the HDMI cable three times, with the last one being a new high spec 4K cable. No luck. I am starting to believe that one of the HDMI ARC ports has gone bad, but if so, which one? Is this repairable or warranty return (had the system for 8 months).

[Dave-BBY Retired: Social Media Specialist]

Hello, bill7777,

So that I can ensure I can provide you the best answer, do you recall if you purchased the optional Geek Squad protection plan?

Best,

[bill7777]

I have a Geek Squad protection plan covering all our computers, but don't recall if I purchased a separate protection plan for the TV/audio. Have to look it up. In the meantime, I have been able to tweak the system by turning both components off/on, unplugging, removing/reinstalling cables, and I finally got the TV to communicate with the soundbar and get audio, but don't know if it will last.

[Dave-BBY Retired: Social Media Specialist]

Hello, bill7777,

Gotcha! That is certainly a strange occurrence but I'm happy to see that the issue is no longer present. Please feel free to post here again should the issue come back so we can check out what options we may have in getting to the root cause of all this.

Thanks,