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Registered: ‎04-08-2018

Westinghouse WD32HBB101 CC Not Accessible

As I was trying to set up this new TV, I find the settings for VGA and Closed Caption are greyed out and not accessible. 

How do I enable this option or this a Best Buy "feature?"

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Registered: ‎11-30-2015

Re: Westinghouse WD32HBB101 CC Not Accessible

Hello Moonwink,


Welcome to the Best Buy Support Online Forum Community! Closed captioning is one of my favorite features for when I don’t want the TV on super loud. I’m sorry to hear that you’re having an issue getting closed captioning and VGA to work. I’d be happy to see how I can help you further.


According the owner’s manual, and Q&A on closed captioning should be an option. I’m sorry that your TV is sharing that option is grayed out. I’d highly recommend resetting your TV back to manufacturer defaults to see if that resolves the issue. Have you also checked to see if the firmware has been updated too? If you continue to see that the option is grayed out after checking those couple of things I highly recommend calling Westinghouse to see if they have any recommendations.


The VGA option should appear once you have something connected to the VGA port. Please let us know if you have any other questions!



Mariah|Social Media Specialist | Best Buy® Corporate
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