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Member
Posts: 10
Registered: ‎07-14-2019

Volume problem

I have a brand new Samsung 65” 8 series smart 4K that was just delivered by Best Buy 3 days ago.  In order to be able to hear the volume at a normal level, I have to turn it up to between 40-50.  This definitely does not seem right.  Does anyone have any solutions?  Thank you.

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Emerging Expert
Posts: 7,321
Registered: ‎02-25-2013

Re: Volume problem

go into the sound settings.  There should be somethig that controls sound level. 

 

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Highlighted
Member
Posts: 10
Registered: ‎07-14-2019

Re: Volume problem

There is no such setting in sound category.
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Emerging Expert
Posts: 7,321
Registered: ‎02-25-2013

Re: Volume problem

Try going into the sound settings and reset the sound.

 

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I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
Member
Posts: 10
Registered: ‎07-14-2019

Re: Volume problem

Thank you. I'm sure if that helped. What volume number would be considered "normal"?
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Emerging Expert
Posts: 7,321
Registered: ‎02-25-2013

Re: Volume problem

On my TV it is 18 to 20.  But it is not a Samsung

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Member
Posts: 10
Registered: ‎07-14-2019

Re: Volume problem

Wow. On this Samsung, it's 35-45 to get normal sound. They are sending out a technician since it's brand new. Thanks again for your help.