08-15-2022 08:13 AM
Hello and thanks for reaching out on our Forums, Lyn654!
Getting a new TV is fun and we understand the frustration when it is having an issue. Have you tried power cycling the TV? This involves unplugging it from power and any components you have it connected to or a couple of minutes. If that doesn’t work for you, I’d recommend resetting the TV back to factory settings as this may fix the issue.
If these do not work or you have already tried these methods, please send me a private message by hitting the button in my signature with the following information, I'd like to look into this for you.
08-15-2022 10:19 AM
08-15-2022 10:37 AM
Factory reset steps can differ from model to model. Could you send me a private message with the info requested above so I can look for more specific steps for your exact model?
08-15-2022 01:33 PM
08-15-2022 01:49 PM
Hey, Lyn654! Thanks for reaching back out to let us know! So glad one of our Insignia Agents were able to find a resolution for you. Are you using the mobile site? You should see an option at the bottom of the page to switch to the full site which will make my signature viewable with the button! No need to send me a private message of course unless you need further assistance since an Insignia Agent was able to resolve this for you.
Please reach out to us again if you need any additional support!