TV & Home Theater

[Hlppls]

I have a Vizio 10612 sound bar that I got in December. Two times recently I have not been able to turn it on via the remote or the power button on the sound bar. I need to unplug it from the outlet, then plug it back in and then it turns on.

[Alyssa-BBY Retired: Social Media Specialist]

Hello, Hlppls,

Thank you for joining us here on the Best Buy Forums and for reaching out for support with this. Having your sound bar not functioning correctly doesn't sound ideal, and I understand wanting to look into this. Have you had a chance to check if other tech is working with that electrical outlet? Within VIZIO's Troubleshooting Guide, they also suggest resetting the cables connected to the sound bar as well, to ensure there is a sturdy connection. Let me know when you get the chance to try these out, and if this issue is still occuring.

Best Regards,