TV & Home Theater

[Peddler]

Our Visio TV frequently blacks out for a short time while watching it. The sound also blacks out at the same time. This is frustrating and really ruins any enjoyment of watching TV.
I hope someone out there experienced the same thing and knows the cause and a fix.
Please help.

[Karina-BBY Retired: Senior Social Media Specialist]

Hey, Peddler, 

Welcome to Best Buy’s online community. I don’t get much time to watch TV, but when I do, I want to make sure that everything is working properly. I am disappointed to learn that you can’t fully enjoy your television, and I will be happy to see how I can help. 

Can you please share the model number with us? Also, consider checking out our Home Theater Troubleshooting Guide. It goes through some basic troubleshooting techniques that can be performed to fix issues like the one you have described. 

Thank you,