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Posts: 1
Registered: ‎01-04-2019

UN65NU710DFXZA Random turn off/on

Have a new Samsung 65” 4KUHD Smart LED TV, UN65Nu710DFXZA attaches to a DISH Satalite using the HDMI-1 input. The system will turn on and off randomly when turned on. After about 10 minutes it clears up and only dose it about every hour. Any fix or suggestions to fix this?
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Registered: ‎11-30-2015

Re: UN65NU710DFXZA Random turn off/on

Hello, gvgstngreg,

 

Welcome to our community! We’re sorry to hear that you’re having some issues with your new TV working with your satellite cable provider. We’d be happy to see what troubleshooting recommendations we can make for you.

 

Does the issue occur when other HDMI inputs are used? Have you tried a new HDMI cord? Can you please try to connect an alternative device to the HDMI 1 input? We look forward to your response to help you pinpoint the issue at hand.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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