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New Member
Posts: 2
Registered: ‎02-10-2019

Tv’s HDMI malfunctions with DVD player and sound bar and fire stick

When using the dvd the screen displays HDMI And the screen size will not go off. The sound bar will test work ok but will not function with a tv show. The fire stick freezes a lot and the words and mouth don’t go together
Posts: 6,463
Topics: 103
Kudos: 395
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Registered: ‎11-30-2015

Re: Tv’s HDMI malfunctions with DVD player and sound bar and fire stick

Hello, Joebrinker,

 

Welcome to our community! We’re sorry to hear that you’re having some issues with your TV’s HDMI ports. We’d be happy to see what troubleshooting suggestions we can make for you.

 

Can you please share the model number of your TV? How do you have the TV connected to the components you’re having issues with? Also, do you have the TV connected with an ethernet cable or are you getting the signal via wi-fi? We look forward to your reply to recommend some troubleshooting steps.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-10-2019

Re: Tv’s HDMI malfunctions with DVD player and sound bar and fire stick

Model number is of-55n7000u.it was in The HDMI slots the dvd was with an HDMI cord and the sound bar with its HDMI cord. The fire stick is directly plugged into the HDMI we use WiFi and an antenna.
Posts: 6,463
Topics: 103
Kudos: 395
Solutions: 296
Registered: ‎11-30-2015

Re: Tv’s HDMI malfunctions with DVD player and sound bar and fire stick

Hello, joebrinker,

 

Have you tried a speed test with your internet? The issues you’re having with your Firestick indicates it may be stream an internet speed issue. Can you please try to a new HDMI cord? And each item on each port to see if that changes the issues present? I look forwarding the results of that. Ideally, we’d need to verify and eliminate the issues present aren’t with the devices.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!