10-30-2018 09:02 AM
Thanks for joining our community! I appreciate the time you’ve taken to share your concerns with us. Getting a new TV is very exciting! I’m sorry to hear that your TV isn’t connecting to your receiver as expected. I understand how frustrating that can be.
Do you have your TV connected to HDMI 1, and have your receiver connected to HDMI ARC on your receiver? Have you attempted to double up and attach an Optical Audio between the two to resolve the issue? Giving Toshiba a call may be the best option if you’re continuing to have an issue with it.
|Mariah|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
10-30-2018 09:17 AM