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Posts: 6,111
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Registered: ‎11-30-2015

Re: Toshiba firetv edition problem

Greetings mxmpull,

 

Thanks for joining our community! I appreciate the time you’ve taken to share your concerns with us. Getting a new TV is very exciting! I’m sorry to hear that your TV isn’t connecting to your receiver as expected. I understand how frustrating that can be.

 

Do you have your TV connected to HDMI 1, and have your receiver connected to HDMI ARC on your receiver? Have you attempted to double up and attach an Optical Audio between the two to resolve the issue? Giving Toshiba a call may be the best option if you’re continuing to have an issue with it.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎10-29-2018

Re: Toshiba firetv edition problem

Yes I got my hdmi in both ARC (from tv to rx) The only way I got it to work was with the optical yes. I just don't understand why I'd have to considering hdmi should travel sound ? Anywho, I've accepted my fate. And will buy a new optical to replace the one I stole from my CD player Smiley Wink