01-04-2021 03:32 PM
01-07-2021 07:05 AM
01-12-2021 11:46 AM
Welcome to our Best Buy forum community! Your TV's should be a source of relaxation and excitement. However, I can understand how it wouldn't feel that way when you're getting a blank HDMI screen rather than being able to watch your favorite programming! That's not the experience we wanted for you, but I'm glad you said something for us to step in and try to help!
Since other devices are working with your router, it does seem like the issue is with the TV's not connecting to the network rather than with your Wi-Fi. I know you mentioned that you tried troubleshooting already, but I have some suggestions that might help.
Have you gone into the settings of your TV to update the Wi-Fi connection to see if that helps? If that doesn't do the trick, I recommend unplugging the TV for five minutes first, then going into the settings to update the Wi-Fi network connection information. You'd also want to make sure your TV is updated to the latest firmware, as that can cause issues if it's on an old firmware. It's also a good idea to see if you have firewalls set up, as that could be causing the issue.
If you're still not able to connect the TV to your Wi-Fi, here's some steps you can try.
If you're still having trouble with this, can you share what type of model(s) of the TV that you have so that I can look deeper into this concern?
|Elle|Social Media Specialist | Best Buy® Corporate|
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