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Sam-BBY
Retired: Social Media Specialist
Posts: 2,320
Topics: 168
Kudos: 112
Blog Posts: 16
Solutions: 134
Registered:
08-08-2017
Hello BBLANKUMSEE,
Welcome to the forum, and thanks for reaching out to us. If you will please share the model number of your Toshiba Fire TV, as well as the date it was purchased, I’ll do my best to help.
Sincerely,
 | Sam|Retired Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
Sam-BBY
Retired: Social Media Specialist
Posts: 2,320
Topics: 168
Kudos: 112
Blog Posts: 16
Solutions: 134
Registered:
08-08-2017
Hello BBLANKUMSEE,
Thank you for sharing the requested information. If you haven't already, you can try to perform a factory reset or adjust the color settings through the on-screen menu on your TV. Seeing as you are still within your 15-day return period, you are welcome to exchange this TV at your local Best Buy in accordance with our Return & Exchange Promise.
I hope this helps.
| Sam|Retired Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
