TV & Home Theater

[Dalmeny]

Hello

my tv has been working great since purchase today came home all my apps were blown away and tv would not connect to my internet. Says could not connect to amazon.com my internet is working fine. 

so I returned tv to factory settings to restart.

now TV set up won’t  go past choose language cannot pick anything nor move cursor up or down.

it stays on English us ...want to scroll down to Canada english

remote does not need new batteries 

how can I get this working please?

[Dave-BBY Social Media Specialist]

Hello, Dalmeny,

So that I am sure I understand correctly, it looks like you attempted to reset your TV and it has since frozen at the setup screen. Is that correct?