The voice and menu buttons do not work on my remote. I have 2 remotes..one is a purchased refurbished and one is a new one from toshiba...bothe do not work for Alexa and menu.
That certainly sounds like it's not a good thing. Are the buttons physically stuck in some manner or simply just not operating as they should when pressed?
Gotcha! When did you purchase your remote and did you decide to opt into the Geek Squad protection plan?