05-13-2019 02:27 PM
The voice and menu buttons do not work on my remote. I have 2 remotes..one is a purchased refurbished and one is a new one from toshiba...bothe do not work for Alexa and menu.
05-14-2019 02:56 PM
Hello, mermaid1,
That certainly sounds like it's not a good thing. Are the buttons physically stuck in some manner or simply just not operating as they should when pressed?
Thanks,
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |
05-14-2019 03:23 PM
05-14-2019 03:36 PM
Hello, mermaid1,
Gotcha! When did you purchase your remote and did you decide to opt into the Geek Squad protection plan?
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |