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New Member
Posts: 2
Registered: ‎05-13-2019

Toshiba fire remote...Alexa

The voice and menu buttons do not work on my remote.  I have 2 remotes..one is a purchased refurbished and one is a new one from toshiba...bothe do not work for Alexa and menu.

Posts: 1,362
Topics: 17
Kudos: 40
Solutions: 82
Registered: ‎10-03-2017

Re: Toshiba fire remote...Alexa

Hello, mermaid1,

 

That certainly sounds like it's not a good thing. Are the buttons physically stuck in some manner or simply just not operating as they should when pressed?

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-13-2019

Re: Toshiba fire remote...Alexa

Not stuck..brand new remote
Posts: 1,362
Topics: 17
Kudos: 40
Solutions: 82
Registered: ‎10-03-2017

Re: Toshiba fire remote...Alexa

Hello, mermaid1,

 

Gotcha! When did you purchase your remote and did you decide to opt into the Geek Squad protection plan?

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!