06-16-2020 05:08 PM
Volume Controls not Avail On this Device ,,, Fire Tv,., toshiba,,, 65 inch TV.. I have irt hooked up to a Dennon reciever ,, Its When I switch the Audio to External,, Model 65LF711u20,, Sept 2019,.,, Ive tried for 15 hours ,, Thats How mad i wad,,It Changed Volume on rthe App.. Not on remote,, the remote Works Every other Fuction;.. Ive tried,,, ARC,, Ive tried,,, regular,, I'm at a stand Still. . Thanks Maybe Some one can help me out
07-01-2020 03:17 PM
Hi there, GaryBenjamin,
Welcome to our Best Buy forum community!
Although I wish you were connecting with us under happier circumstances, I'm glad that you took the time to bring this to our attention. That said, we appreciate how patient you've been while waiting for a reply. We're currently handling a larger volume than normal, but are working to get to everyone as quickly as we can.
I know that I love to relax by putting on a good show, but I can imagine that would be hard to do when you're not able to use your TV and receiver the way that you want. Spending 15-hours trying to get the volume to work with your remote sounds far from ideal! From what you've told me, it seems there is a miscommunication between what your devices can do, and what you're hoping for. When you set up the TV's audio to external so it can work with your receiver, it made it so that now the volume of the TV would be controlled by the receiver, not the TV. That's why you're no longer able to control the volume via the TV's remote.
That said, if that's something you would like to be able to control from just one remote, your best bet would be to have a universal remote. That way it can be programmed to control both your TV and the receiver.
Hope that helps!