08-15-2018 08:35 PM
08-17-2018 09:36 AM
Noticing that your new TV isn’t working with your internet is certainly disappointing. Thank you for posting to our community seeking further advice on this matter. I’d be happy to help you do some simple troubleshooting.
Since the issue is presenting it’s self over Wi-Fi and a hard Ethernet connection I don’t believe the issue is with the TV. That would mean there’d be two faulty parts in the TVCan you please try to restart your modem and router? Have you power cycled your TV to see if that resolves the issue? You’re welcome to power cycle your TV by unplugging your TV from power and all the components for a few minutes. Are you able to connect to an alternative Wi-Fi or Ethernet connection? This would allow us to determine if it is an internet related issue.
08-17-2018 10:30 AM
08-17-2018 10:44 AM
Thanks for sharing what you’ve already tried! I really do appreciate it.
Have you tried to reset the TV back the factory settings? Also, have you tried to use a different Ethernet cord to hardwire it? Also, what speed do you currently subscribe to with Spectrum?
08-17-2018 11:49 AM
Can you please try the Geek Squad speed test to see how much you’re actually getting of that 100 Mbps? You’re welcome to try it on mobile device, computer, or tablet that’s connected to your Wi-Fi network.
You can reset your TV by choosing the following prompts: Press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.
12-26-2018 01:01 AM
I am having the same issue with my Toshiba 50" 4k Ultra HD Smart Tv FireTv. This started a couple of weeks ago and it's frustrating during the Holidays while I'm off work and want to watch television. Today is Christmas and I'm call the Geek Squad tomorrow to come out and correct this issue or I will return the television to the store. I thought this TV was awesome after my purchase, now, I'm dissappointed.